Lands End - Double shipping costs
I ordered a gift item for $20.from lands end.
I paid to ship it. it doesn't fit so I want to exchange it. now I have to pay to return it. the total is close to $15.
most companies offer free returns if you are going to EXCHANGE it. I will not buy from them again i am a person that buys frequently from them both for myself and gifts for other people. I called them, tried to discuss it. the person just kept saying that is their policy.
she was rude.I am so angry because their competitors do not have that greedy policy.
Monetary Loss: $20.