Contact Lands End Customer Service
Lands End Phone Numbers and Emails
Toll-Free Number:
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(800) 963-4816
Customer Service:
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(866) 789-3075Bermuda
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(608) 935-4738TTY | Outside U.S. and Canada
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(800) 541-3459TTY | U.S. and Canada
Lands End Emails:
How to Contact Lands End Customer Service?
Most Popular Number:
| Total calls: 185 | Issues resolved: 13 | Last call: Jul 10, 2025 |
Lands End Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lands End Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lands End is 8009634816. 88% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Lands End may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lands End Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lands End is 8009634816. 88% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Lands End may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or address or zip code.
People call Lands End mainly because of return/ replace, request for information, shipping and delivery.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Lands End is talkback@landsend.com. 53% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Lands End Website:
Lands End Help Center:
Corporate Office Address:
Fax:
How Good is Lands End's Customer Service?
Summary of Lands End Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Lands End?
Return/ Replace Question:
- “Return code”
- “Return question”
- “Exchange bathing suit”
Request for Information Question:
- “Status of return”
- “Place order”
- “Question on an item I purchased that I need to exchange or return.”
Shipping and Delivery Question:
- “Never received order”
- “Rerurn of wrong item shipped”
- “Missing item”
Product/ Service Question:
- “Defective product”
- “Poor quality of merchandise”
- “Want to purchase product”
Refund Question:
- “Refund”
- “Refund inquiry”
Payments and Charges Question:
- “Payment declined”
- “Teacher discount”
- “Double charged”
Activation/ Cancellation Question:
- “Unsubscribe”
- “Cancelled payment”
- “Backordered item I would like to cancel”
Staff Question:
- “Because I want to speak to customer service”
- “Customerservice”
Account Question:
- “Redeem reward”
- “Can't find account online”
Website/ Application Question:
- “Website at end shows no way to checkout and pay”
Other Question:
- “Why is the total price for the winter boots are so high.”
- “Order skort”
- “Catalogue”
Compare Lands End Customer Service To
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