Lands End - double shipping costs

Jan 03
review #468414

I ordered a gift item for $20.from lands end.

I paid to ship it. it doesn't fit so I want to exchange it. now I have to pay to return it. the total is close to $15.

most companies offer free returns if you are going to EXCHANGE it. I will not buy from them again i am a person that buys frequently from them both for myself and gifts for other people. I called them, tried to discuss it. the person just kept saying that is their policy.

she was rude.I am so angry because their competitors do not have that greedy policy.

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anonymous

Jan 03

Of the companies that I order from, very few of them offer postage for returning items, no matter if you want an exchange or a refund.

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